UrMarket Terms & Conditions (For Customers)
Effective Date: 2025-04-25
Operated by: UR APPS INC. (HST #766763759)
Website: https://urmarket.ca
Contact Email: connect@urmarket.ca
Contact Number: 437-602-7771
1. Introduction
Welcome to UrMarket, a multi-vendor e-commerce platform operated by UR APPS INC., based in Brampton, Ontario, Canada. These Terms and Conditions ("Terms") govern your use of our website and mobile applications on iOS and Android. By using UrMarket, you agree to comply with and be bound by these Terms.
2. Eligibility
To use UrMarket, you must:
- Be at least 18 years old, or the age of majority in your province/territory
- Have legal capacity to enter into a binding agreement
- Agree to provide accurate and complete information
Minors may only use the platform with the involvement of a parent or guardian.
3. Account Registration
You may register using:
- Facebook, Google, or Apple accounts
- Mobile number (OTP verified via Firebase)
You are responsible for:
- Maintaining the confidentiality of your account
- All activities under your login credentials
Your data is stored until you delete your account manually or request its removal.
4. Use of Platform
You agree to:
- Use UrMarket only for lawful purposes
- Not attempt unauthorized access or interfere with system security
- Not engage in fraud, phishing, or deceptive behavior
- Respect other users, sellers, and delivery partners
Violation of these terms may result in suspension or termination of your account.
5. Product Listings and Descriptions
UrMarket is a marketplace, and each seller is fully responsible for their product listings. This includes:
- Product specifications and images
- Warranty or guarantee period
- Return and cancellation eligibility
- "Cancelable till status" settings (e.g., before "Shipped", "Received", or "Processed")
UrMarket does not guarantee the accuracy or legality of product information and is not responsible for any misrepresentation by sellers.
6. Payment Terms
- All transactions are processed through Stripe. No Cash on Delivery (COD) is available.
- UrMarket offers a virtual wallet for refunds, cashback, or promotional credits.
- You agree to the Stripe Privacy Policy and terms of service when completing a purchase.
- Prices are in Canadian dollars (CAD) and may include applicable taxes.
7. Order Processing and Fulfilment
- Orders are fulfilled directly by individual sellers.
- Sellers set and manage:
- Processing times
- Shipping methods
- Return and cancellation terms
You may cancel orders only if the product is eligible and not yet in a non-cancelable status (e.g., after shipment).
UrMarket is not liable for delivery delays or product availability but will support you via our 24/7 live chat and support ticket system.
8. Limitation of Liability
UrMarket and its affiliates are not liable for any indirect, incidental, or consequential damages, including:
- Product quality issues (responsibility of the seller)
- Shipping delays
- Incorrect product descriptions
- Platform unavailability
Our total liability is limited to the amount paid by you through the platform in the previous 6 months.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada. Any disputes shall be resolved in the courts of Ontario.
10. Contact and Support
For questions, concerns, or technical support, you can reach us:
📧 Email: connect@urmarket.ca
📞 Phone: 437-602-7771
💬 Live Chat: Available 24/7 on the web and mobile app
🎫 Support Ticket: Submit directly through your account panel