Privacy Policy

UrMarket Customer Privacy Policy

Effective Date: 2025-04-25

Last Updated: 2025-04-25

Operated by: UR APPS INC. (HST #766763759)

Website: https://urmarket.ca

Contact Email: connect@urmarket.ca

Contact Number: 437-602-7771

1. Introduction

At UrMarket, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile applications on iOS and Android. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.

By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of personal and technical information:

• Account Information: Name, mobile number, email address, and profile photo (if using Facebook, Google, or Apple sign-in).
• Authentication Data: Phone number verification via Firebase Authentication for OTP-based login.
• Payment Information: Processed securely through Stripe (we do not store your payment details).
• Location Data: If permission is granted, to improve delivery accuracy.
• Usage Data: Interactions with the app and website, such as search terms and order history.
• Communication Data: Customer service chats and support tickets via our 24/7 live support system.

3. How We Use Your Information

We use your information to:

• Provide and manage your account
• Authenticate your login
• Process orders and payments
• Enable seller-to-customer communications
• Improve user experience through analytics
• Respond to customer support requests
• Enforce our Terms and Conditions
• Detect and prevent fraud

4. Consent and Access

By using UrMarket, you provide implied consent for data collection as per PIPEDA. We also ask for express consent for marketing communication under CASL (Canada’s Anti-Spam Law).

You may withdraw consent or request data deletion by contacting us at connect@urmarket.ca.

5. Sharing of Information

We do not sell or rent your personal data. Information may be shared:

• With sellers to fulfill your orders (only relevant product/order data)
• With Stripe for secure payment processing
• With Firebase for secure OTP verification
• With service providers involved in platform operation (under strict confidentiality)
• If required by law or court order

Product data such as warranty, returnability, and cancellation policies are managed entirely by individual sellers, not by UrMarket.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to:

• Maintain login sessions
• Customize user experience
• Analyze app/website usage

You can disable cookies via your browser, though some features may be affected.

7. Data Retention

We retain user data until the user manually deletes their account or sends a request for deletion. Deletion requests can be made via our support system or at connect@urmarket.ca.

8. Security Measures

We take extensive security measures to protect your information, including:

• Encrypted data transmission (SSL)
• Secure user authentication via Firebase
• Payment protection via Stripe's PCI-compliant infrastructure
• Role-based access controls for admin functions
• Continuous monitoring for suspicious activity

9. Your Rights Under Canadian Law

As a user, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Withdraw consent at any time
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

10. Contact Information

For privacy-related questions, access requests, or complaints, contact us:

📧 Email: connect@urmarket.ca

📞 Phone: 437-602-7771

📍 Based in: Brampton, Ontario, Canada

🌐 Website: https://urmarket.ca